Terms & Conditions
When making a booking with us you must agree to our terms and conditions
A 20% non-refundable Booking Fee, of the total order amount must be paid to establish the booking and secure the date / hire items required. The remaining balance is due 14 days prior to the function date / hire period begins. We will endeavor to notify you, that the remaining payment to fully confirm the order is due, however we cannot be held liable for this reminder; it is incumbent upon yourselves to make all payments at the appropriate stages. Payments can be made via Credit or Debit Card , Or Bank transfer , via PayPal , or via cash if preferable
Damage and Breakages:
We do not require a damage deposit but we do require credit or debit card details, (please note: to confirm the correct card details are given we charge your card with £1.00. We then issue a refund of this £1.00 back to your card. This will appear as PP*NorthwestLetterLights. All credit / debit card details are shredded after collection of our hire items), however if you would prefer to leave a cash deposit of £100.00 instead of card details this is possible to do so. In the event of any damage or breakages or lost/stolen items we will notify you in writing / email, with photographic evidence and an itemised bill, we will then deduct this payment from your chosen method of holding, either Card or Cash Deposit.( please note: if the breakage charges are more than held deposit we will contact you for additional payment).
Please be aware under no circumstances do we allow drinks to be placed on our Led Letter/Number Lights, Any damages caused by drinks or any fluids will be chargeable to you (The Hirer). You (The Hirer) are responsible to ensure our products are returned to us in the same condition as left.
We expect items to be returned soiled, however what we deem as unreasonable damage is any physical Damage to any of our Hire Props, permanent stains caused by Drinks, Food, Mud, Colouring Pens, Cooking Oil, Crayons and Mildew, we also ask that no bubbles are used whilst sat or stood near our chair covers as they stain and the stains are permanent. Any Burns or Pulls in our fabric items will be automatically charged at a replacement cost. Chair covers that have been stacked or that has been used to wipe up any spills, dragged across floors and generally becomes damaged beyond repair will also be charged at full replacement value.
All Bookings with Northwest Letter Lights carry a 14 day cooling off period. In the event you wish to cancel you’re booking within the 14 days please contact us.
In the event of a cancelled booking, a cancellation fee in addition to the non-refundable booking deposit will be charged at 50% by Northwest Letter Lights & Event Supplies if the event is cancelled in the period of 12 - 4 weeks of the event date, 100% will be charged in addition to the non-refundable
booking deposit if cancelled within 4 - 0 weeks of the event date.
Final total payment is required in full 14 days prior to the event. If payment is not received within our terms and conditions, we will assume the job has been cancelled. A cancellation charge of 100% of the total invoice amount will be invoiced to you the hirer. Any unpaid cancellation charges after 30 days of invoice will be passed to a collections agency who will act on behalf of Northwest Letter Lights & Event Supplies, Any further charges occurred will be added to your account.
Period of Hire:
The hire period for all of our props is 24 hours, However there may be instances where Venues will require us to attend within the early hours following your event to collect all hired items due to events being held the following Day. This being said we do not allow hired items to be removed from there original locations until collected by Northwest Letter Lights members of staff i.e Postboxes are not to be taken to the Bridal Suite. You may not hire our item(s) to others; the person booking the items for this hire period must be the intended user.
We treat all weddings and events we are a part of, with the utmost care and attention. We enjoy building good relations with our clients and couples, therefore, should a third party / wedding planner / event coordinator wish to hire any of our items for their own client(s), upon booking they should inform us of the clients full names and contact details. We cannot accept any booking without the ability to contact the client directly.
Delivery, Installation & Collection:
We will deliver and install to your venue; we do not currently allow self pick-up. We cannot be held liable for failure of delivery and installation due to events outside of our reasonable control. We deliver and install items, but are not accountable for styling. Our products are not suitable for outdoor use only indoor. You the hirer are responsible to ensure our products have a suitable location i.e. if used within a Tepee, Marquee or Tent, sturdy floor or table coverings must be adequately in place for our items, failure in this may result in our items not being delivered and cannot be held liable for this. If we do not have access to the venue either for delivery or collection as previously agreed, we may have to make a separate additional journey and will charge accordingly. Please note: We offer free delivery within a 10miles radius at our discretion from our PR1 postcode
on all orders over £100.00; additional mileage is charged at a small fee and will be included in our quotes. Prices stated on our website/ special offers / Packages all exclude delivery charges if these may apply.
Change Over Assist:
Changeover assist is required where venues are unable to set up our Items during the changeover between your Ceremony and Wedding Breakfast or Evening reception, or would require a helping hand upon this changeover period. Items such as our Candy Carts or Led Backdrop Curtain, cannot be moved by any member of the venue staff, guest or client. Northwest Letter Lights accepts no responsibility for any damage or injury caused by the Candy Cart or Backdrop Curtain being interfered with by any member of the Venue staff, Guests or Clients. We do allow Venue Staff to relocate items such as our Led Letter Lights, Postboxes and Centrepieces however we cannot be held accountable/Liable for any damages caused via the venue staff relocating these items. Please refer to the Damage and Breakage Section of our Hire Terms above.
Insurance & Pat Testing:
We hold full Public Liability Insurance ( Cover up to £5million ) and ensure each electrical item is PAT tested by a third party professional. You may ask to see our certificates at any time.
We ensure our electrical items comply with health and safety legislation and are therefore PAT tested and maintained accordingly. We ensure all props are regularly maintained as appropriate. Whilst we hold full Public Liability Insurance ( Cover up to £5million ) it is incumbent upon you the hirer to ensure our cover is adequate for your venue, Please Note: We cannot be held accountable for any damage caused to property or Injury/Death to any persons which is resulted from misuse of our props whilst they are under your supervision and care of you the hirer.
Replacement of a Damaged Item:
Should we suffer any form of damage to our props prior to your function, we will endeavor to replace or repair this item in time for your event. You will be notified of this, however, if you would prefer a refund, as opposed to a replacement, please inform us and we will immediately oblige.
We reserve the right to change prices. Once your Booking Fee has been received, if the price for that specific item has increased, we will honor the original quotation. All quotations given are complimentary and there is no obligation to proceed with the booking. Quotations are information, not to be classed legally as ‘offers’.
Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.
It is important that you read and understand our Hire Terms before paying your Booking Fee.
By Paying your Booking Fee means you have fully read and understood our Terms of Hire, this acts as an agreement that you are happy to be bound to the terms and conditions set out above.